How long does it take to track my package after receiving the shipment confirmation email?
Tracking may take up to 24 hours to appear online after receiving the shipment confirmation. The carrier must scan the package before tracking becomes available. Delays can occur if a weekend falls between the shipment and scan.
How can I return my order?
Log in to your account, select the order, and confirm the return request. Attach the provided return label to the package, replacing the old one. A courier will contact you to arrange a suitable time for collection.
Will shipping costs be refunded when I return an item?
Shipping costs are not refunded unless the returned item is defective. The product will be inspected upon arrival at the warehouse. If a defect is confirmed, the refund will include the original shipping charges.
How do I track my Adidas order?
Once your order ships, you’ll get a tracking link by email. You can also check the order status by logging into your Adidas account.
Can I return a product if it doesn't fit?
Yes, Adidas offers free returns within a certain number of days. Make sure the item is unused and still has the tags.
How long does delivery take?
Delivery times vary depending on your location and the shipping method you choose. Standard shipping usually takes a few business days.
Can I cancel or change my order?
If your order hasn't been shipped yet, you might be able to cancel it through your account. After shipping, you'll need to return it.
Does Adidas offer free shipping?
Free shipping may be offered during certain promotions or on orders above a minimum amount. Check the shipping section during checkout.
How do I join the Adidas membership program?
Sign up online for free. Members can access exclusive deals, early product releases, and earn rewards with every purchase.
What should I do if my product has a quality issue?
Return the product for inspection if it has a quality issue. Compensation is provided for manufacturing defects or damage during delivery. Damage from misuse or normal wear and tear is not covered, and the warranty lasts one year.