How long do I have to return items?
You have 28 days to return unwanted items for a full refund. Items must be new, unused, and in the original packaging. Late returns may not get a refund.
Are there any items that cannot be returned?
Yes, some products like makeup, toiletries, and some jewelry can only be returned if broken or faulty. Items with security stickers cannot be refunded if the seal is broken, unless the law says otherwise. This keeps everything safe and clean.
How long does a refund take?
Refunds can take up to 14 days after your return is received. It may take longer depending on your bank or how you paid. Refunds go back to the same payment method you used.
Are there charges for returning goods?
Yes, a fee of AED20 is taken from your refund for each return. This pays for processing and shipping. Check your items carefully before you buy to avoid extra returns.
Can I exchange an item?
No exchanges are allowed. You can return unwanted items for a refund and order the new item you want. This makes things faster and keeps stock available.
Is shipping free with Next?
Shipping is free for orders over AED280. Orders under this amount have a AED20 delivery charge. Buying more can help you save on delivery.
How quickly are orders delivered?
Orders from the GCC warehouse arrive next day if ordered before 11:30 PM. Orders from the UK warehouse take up to four working days. You see your delivery time at checkout.
Will my order be split into multiple deliveries?
Yes, if you order items from both GCC and UK warehouses, your order may come in separate deliveries. This helps you get items faster.
Can I ship my order to another country?
No, shipping outside the UAE is not available. Orders must be delivered within the UAE.
Are customs duties included in the price?
Yes, all UAE orders include customs fees and taxes in the price you pay at checkout. You will not pay extra when your order arrives.