How long do I have to return items?
Customers can return unwanted items within 28 days of receiving their order for a full refund. Items must be unworn, in original packaging, and in perfect condition. Late returns may not be accepted, and refunds could be denied.
Are there any items that cannot be returned?
Yes, certain products like cosmetics, toiletries, and some jewelry can only be returned if faulty. Items with security stickers cannot be refunded once the seal is broken, unless legal rights apply. This helps maintain hygiene and safety standards.
How long does a refund take?
Refunds can take up to 14 days after the return is received. Additional processing time may apply depending on the payment method and courier. Refunds are always returned to the original payment method used.
Are there charges for returning goods?
Yes, a fee of AED20 will be deducted from the refund for each return. This helps cover the cost of processing and logistics. Customers should review items carefully before purchasing to reduce unnecessary returns.
Can I exchange an item?
Exchanges are not available. However, customers can return unwanted products for a full refund and then place a new order for the preferred size, style, or product. This process speeds up service and improves stock availability.
Is shipping free with Next?
Free shipping is available for all orders above AED280. Orders below this amount have a AED20 delivery fee. This makes larger purchases more cost-effective for customers.
How quickly are orders delivered?
Orders from the GCC warehouse usually arrive the next day if placed before 11:30 PM. Items shipped from the UK warehouse can take up to four working days. Delivery estimates are confirmed during checkout based on stock and location.
Will my order be split into multiple deliveries?
Yes, if an order includes products from both GCC and UK warehouses, deliveries may be split. This ensures customers receive items as quickly as possible without delays.
Can I ship my order to another country?
No, shipping to another international address is not supported. Orders must be delivered within the UAE to ensure proper fulfillment and customs clearance.
Are customs duties included in the price?
Yes, all UAE orders are delivered duty paid (DDP). The amount paid at checkout covers delivery, customs clearance fees, taxes, and duties. Customers do not need to pay extra charges upon delivery.