How can I check the status of an order?
Customers can view and track order status under the 'My Purchases' 'Ongoing' tab. This section provides delivery updates, payment details, and shipping information.
Does The Luxury Closet deliver internationally?
Yes, delivery is available to most countries worldwide. Customers can select their country from the dropdown at the top left of the website.
How are orders delivered?
UAE deliveries are handled by in-house delivery agents or a local courier in selected areas.
How does a customer track their order?
Tracking is available under the 'My Purchases', 'Ongoing' tab in the customer account. It includes delivery status, shipping details, and estimated arrival date.
Can the shipping address be changed after an order is shipped?
No, the shipping address cannot be changed once an order has been shipped. This helps prevent delivery issues and ensures safe arrival.
Is gift wrapping offered?
Gift wrapping is available within the UAE. Customers must email info@theluxurycloset.com before the item ships.
Can the payment method be changed after placing an order?
Once an order is confirmed, the payment method cannot be changed. If the item can be canceled, customers can cancel and reorder using a different payment option.
How can a customer cancel an order?
Customers can cancel returnable items before shipping by going to My Purchases, Ongoing, Select Order and Cancel. After shipping, cancellation is not possible, but returns can be made within 3 days of delivery.
Can a customer exchange one item for another?
Exchanges are not offered. Customers can return an eligible item for a refund and then place a new order for a different product.
How can a customer check if their country is eligible for shipping?
To check delivery availability, customers can use the dropdown at the top left of the website. App users can go to My Profile, Country & Language and Select Country to view options.