Where can you find Arabian Adventures’ offices?
If you want to connect with the Arabian Adventures customer care team in person, then you may visit any of the hotel desks in Dubai, available 9am to 5pm. You may visit them at Al Qasr, Grand Hyatt Dubai, InterContinental Dubai Marina, JW Marriott Marquis, and One & Only Royal Mirage.
What does the overnight desert camping include?
The overnight desert safari by Arabian Adventures is a luxury experience that exposes you to nature with a serene night under the stars. The travellers get personal waiter service, transfers, walking night safari, desert dune ride, breakfast, unlimited soft drinks, and much more to make their stay astounding.
How do I find my booking on Arabian Adventures?
If you are a registered member of this platform, you can simply use your credentials to log into your account and view your booking history for the same. However, if you are a guest, you need to provide your booking number along with the email address you used to make the reservation to find your booking.
Where can I find all the details related to my package?
To know about what’s included in your package, just go to the description page by clicking on the package you are interested in on Arabian Adventures website. You will find full details, cancellation policy, age policy and other necessary facts that one must know before planning a visit to the UAE.
Can a tour or activity be cancelled without notice?
Yes, a tour or part of it can be cancelled or changed at any time. This may happen without prior notice due to weather, safety, or operational reasons. In some cases, a refund or partial refund may be offered. Whether a refund is given depends on the provider and is not guaranteed.
When must payment be made for a booked activity?
Full payment is required at the time of booking. If payment is not received at least two days before the activity starts, the booking may be cancelled. Bookings cancelled less than 24 hours before the start will not be refunded. Arriving late at the meeting point is treated as a cancellation.
How can someone book a tour or safari?
Bookings can be made online, by calling +971 800 272 2426, or through hotel representatives. All bookings are subject to the company’s Conditions of Contract. Some activities may require signing an indemnity form. It's best to book early, especially during busy seasons.
Can tour routes change during certain periods?
Yes, changes may occur during summer or the holy month of Ramadan. Tours may also change due to unexpected events like illness, weather, or road closures. Any such change is made at the company’s discretion. Refunds are not guaranteed but may be considered.
What seating rules apply in safari vehicles?
Seat belts must be worn at all times while the vehicle is moving. Seating is not assigned, and during group safaris, passengers will rotate seats. It is recommended to read the safety card provided in the vehicle before departure. Safety rules are in place to protect every passenger.
Are child seats provided in safari vehicles?
Yes, child seating must be booked in advance based on age and height. Infants and toddlers require special seats, and these are only available in private vehicles. Children aged five may use booster seats in shared vehicles. Always follow the seating rules to ensure safety for young passengers.