What is the return policy at Mr Porter ?
You can return items within 28 days if you have not worn them and they are still new. Returning is free. You can ask for a pickup or drop them off at a special place.
Does Mr Porter offer international shipping?
Yes, Mr Porter provides worldwide shipping. Delivery times may vary depending on the destination, with express options available for faster service.
Can I track my Mr Porter order?
Yes, after you order, you get a tracking number in your email. You can use this number to see where your order is on the Mr Porter website or with the delivery company.
Are there any exclusive discounts for new customers?
Yes, new customers get special discounts on their first order if they sign up for the Mr Porter newsletter. They also hear about sales and special deals early.
Do they charge additional cost on exchanging for an alternative size or colour?
There’s no cost to exchange your purchase for an alternative size or colour (subject to availability when you request a return).
How will i receive the refund from Mr Porter?
You will receive you refund either as store credit to your Mr Porter account or back to the original payment method.
How much do they charge for Express Delivery?
Mr Porter charges £15 and you will receive your order in 4 working days.
Can I make changes to my delivery with DHL?
Yes. If your order is being delivered by DHL, you can use DHL On Demand Delivery (ODD) to make changes while it's on the way.
Can I cancel my order after being placed?
Depending on the status of your order you can cancel the purchase. For any enquiries regarding the cancellation, you can call the Customer Care.
Do they provide price adjustments on sales items?
Yes, Mr Porter offers price adjustments on up to seven days prior to the starting of the seasonal sales.