What are the delivery options for UAE customers?
Same-day delivery is offered in Dubai for orders placed before the designated cutoff time. For customers across the UAE, express shipping is available with quick dispatch to ensure timely delivery.
What is the return policy?
You can return items within 28 days of receiving your order. The items must be unworn, in their original packaging, and with all tags attached. Net-a-Porter provides free return pick-ups in the UAE for added convenience.
How can I track my order?
Once your order is shipped, you will receive a tracking link via email. You can also log into your Net-a-Porter account to check the status of your order at any time.
Does Net-a-Porter deliver internationally?
Yes, Net-a-Porter offers international shipping, including to locations across the Middle East. Delivery times and shipping costs may vary based on the destination.
How do I reset my password?
If you‘ve forgotten your password, request a link to reset it or follow the ‘Forgotten Your Password’ instructions on the ‘Sign In’ page.
Why are some items marked as final sale?
Fragrance, nail polish, and aerosols cannot be exchanged or returned due to transport restrictions.
Is my payment information secure on Net-a-Porter?
Yes, Net-a-Porter uses SSL encryption for secure transactions. Look for the padlock icon and ‘https’ in the URL to confirm you're in secure mode. The site is also registered with Cybertrust for added authenticity.
How much does Express delivery cost?
Express delivery on Net-a-Porter is available for a flat rate of AED40. This option ensures your order is processed promptly and delivered within 4 business days, making it ideal if you need your items quickly.
Is there a return fee for UAE customers?
Net-a-Porter typically offers free returns within the UAE, using their pre-paid return labels. Be sure to follow the return instructions provided in your parcel.
What should I do if my item arrives damaged or incorrect?
Contact Net-a-Porter’s customer care team right away. They’ll arrange a free return or exchange and help resolve the issue quickly.